Access and Intake Coordinator
NYC
Access and Intake Coordinator
Full Time • NYC
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Competitive salary
- Dental insurance
- Training & development
- Vision insurance
About the Role:
Be part of something Harlem has been waiting for. Harlem Family Services is opening a new kind of community mental health center—one built on dignity, access, and deep respect for the lived experiences of Central and East Harlem. As we launch the Margaret Morgan Lawrence Center for Family and Child Development, we are seeking a compassionate and highly organized Intake Coordinator to serve as the welcoming front door to care. This is a rare opportunity to help build a trauma-informed, culturally responsive clinic from the ground up—supporting children, adults, and families in accessing timely, meaningful mental health services in a space designed to help people feel safe, seen, and supported from day one.
Core Responsibilities
- Serve as the first point of contact for individuals and families seeking mental health services, in person and by phone
- Gather and accurately document demographic, clinical screening, and insurance information to support timely access to care
- Schedule intake appointments and initial assessments, ensuring smooth handoff to clinical staff
- Support Same Day Access (SDA) for walk-in clients by collecting required information, coordinating with leadership, and facilitating immediate next steps
- Triage urgent or high-risk situations in collaboration with supervisory and clinical leadership (non-clinical role)
- Verify insurance eligibility and communicate coverage details and next steps to clients clearly and respectfully
- Ensure all pre-intake paperwork and consents are completed prior to appointments
- Maintain organized, HIPAA-compliant records within the EHR and related systems
- Coordinate closely with clinicians, front desk, billing, and administrative teams to reduce barriers to care
- Track appointment availability, cancellations, and backfill openings to maximize access
- Contribute to a welcoming, trauma-informed clinic environment, especially for walk-ins and first-time client
Qualifications
- Bachelor's degree in social work, psychology, or a related field preferred.
- Experience in intake coordination or case management in a social services setting.
- Strong communication and interpersonal skills to engage effectively with clients.
- Ability to handle sensitive information with confidentiality and professionalism.
- Proficiency in Microsoft Office Suite and client management software.
- Knowledge of community resources and services available to clients.
- Compassionate demeanor with a commitment to serving diverse populations.
- Ability to work collaboratively in a fast-paced environment.
About Us:
Harlem Family Services Inc. has been serving the NYC community for over 20 years, providing essential support and resources to families in need. Our clients love us for our dedicated and personalized approach, while employees appreciate our inclusive culture and commitment to professional growth.
Compensation: $55,000.00 - $65,000.00 per year
Harlem Family Services & Harlem Family Institute:
Transforming Mental Health, Empowering Communities
Harlem Family Services (HFS), a 501(c)(3) nonprofit organization, is dedicated to providing comprehensive mental health services to Harlem and neighboring communities. As a subsidiary of the Harlem Family Institute (HFI), HFS operates The Margaret Morgan Lawrence Center for Family and Child Development, a licensed NYS OMH Article 31 Mental Health Clinic. HFS ensures that underserved, uninsured, and marginalized populations have access to high-quality in-person and virtual care, addressing critical mental health needs with compassion and cultural responsiveness.
HFS plays a pivotal role in delivering evidence-based, trauma-informed services, focusing on empowering individuals, families, and communities to heal and thrive.
Who is Margaret Morgan Lawrence?
Who is Margaret Morgan Lawrence?
Dr. Margaret Morgan Lawrence was a pioneer in the child psychiatry and mental health field, who faced challanges of racism and sexism throughout her career. Through her resilience and determination, Margaret became the first African American to complete residency at the New York Psychiatric Institute in 1948 and the first Black trainee certified in psychoanalysis at Columbia University.
After earning her degree from Cornell University, Margaret was denied entry into Cornell Medical School due to her race, but overcame that barrier when she became the third Black woman to attend Columbia University of Physicians and Surgeons. She founded the Rockland County Center for Mental Health and served as chief of the Developmental Psychiatry Service at Harlem Hospital for over two decades. Recognized with the J.R. Bernstein Mental Health Award in 1975, her work emphasized the integration of psychoanalysis with community health approaches.
Vision Statement
After earning her degree from Cornell University, Margaret was denied entry into Cornell Medical School due to her race, but overcame that barrier when she became the third Black woman to attend Columbia University of Physicians and Surgeons. She founded the Rockland County Center for Mental Health and served as chief of the Developmental Psychiatry Service at Harlem Hospital for over two decades. Recognized with the J.R. Bernstein Mental Health Award in 1975, her work emphasized the integration of psychoanalysis with community health approaches.
Vision Statement
We envision a future where cycles of trauma and systemic inequality are broken through the power of community-driven care. By fostering mental wellness, equity, and collective healing, we aim to uplift all families and create a world where justice and compassion thrive. Together, we seek to become a national model for culturally informed, equitable mental health services in underserved neighborhoods, inspiring transformative change for generational healing.
Mission Statement
Mission Statement
We empower marginalized communities by providing culturally responsive, trauma-informed mental health care that prioritizes healing, resilience, and social justice. Through accessible therapy, advocacy, and support for children, families, individuals, and schools, we strive to create spaces of safety and belonging. Rooted in the heart of Harlem, the Bronx, and Washington Heights, we are committed to offering low-cost, affordable services that meet the needs of those often overlooked.
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